About Michael
As a Service Advisor at Lithia Chrysler Jeep Dodge of Tri-Cities in Kennewick, Washington, my goal is pretty straightforward: seeing people leave happy. I focus on creating a good customer experience and making sure things are clear. I'm a good listener, and I'm detail-oriented, which helps when dealing with service needs.
Customer rating
4.9 / 5 based on 231 ratings (169 written reviews)
Recent reviews
Very nice guy, helped us with what we needed very quickly.
— Timber S. ,
Great person to talk with, got me in and out.
— Donald S. ,
Michael was very professional and kept me very informed at all time. Thank you for the great service.
— Rafael M. ,
Thorough, believable and trustworthy ! Thank you Michael !
— Wayne B. ,
Very informative, professional and exceptional customer service and support .And great asset to his team .
— Rose A. ,
Awesome... GREAT
— Ryan I. ,
It was easy to communicate , he knows exactly what he's doing very gently excellent customer service.
— Cristobal G. ,
We were previously working with Louis on a serious engine issue due to case pending with jiffy lube. When Louis left, Michael became our go to guy and has not missed a single beat in taking care of things we needed or were concerned about. GREAT customer service guy and even though busy still makes us feel like we matter.
— Timber S. ,
I didn't have a great experience there. Not all Michael Ingram's fault. However when I asked what was in the $700 kit that was put into my Fiat, he couldn't tell me, nor did he offer to find out. My biggest problem at the dealership was dealing with Luis (who wasn't working there anymore when I picked up my car) , who did NOT relay to the mechanic what I wanted replaced.. Costing me at least nearly $1000, that's right, a Thousand dollars more than it should have been. Still needing plugs and coils replaced (because of bad advise from Luis (my husband JUST replaced them!) The manager offered to not charge for labor, but we had to pay another $290 for plugs and coils!
— Gail W. ,
Thank you, Michael, for your calm patience with all my Qs. You are the best. Great service from you.
— Margaret E. ,