About Michael
As a Service Advisor at Lithia Chrysler Jeep Dodge of Tri-Cities in Kennewick, Washington, my goal is pretty straightforward: seeing people leave happy. I focus on creating a good customer experience and making sure things are clear. I'm a good listener, and I'm detail-oriented, which helps when dealing with service needs.
Customer rating
4.9 / 5 based on 187 ratings (134 written reviews)
Recent reviews
Michael got me an early reservation and a ride to/from my home while the problem was being fixed.
— Robert C. ,
Excellent as always! Communicates well and works to get us in when there is a critical need.
— Jarod C. ,
Excellent! Provided help we needed. Was organized, efficient, clear in all details. Helped get us through process quickly. Very impressive!!
— Dale D. ,
Awesome
— Jake N. ,
Michael was great but the dealer ship needs some work
— Chester Z. ,
Outstanding experience. I was consistently updated throughout the repair process. Initially my vehicle was diagnosed with a failed head gasket, I reached out to the Lithia of Kennewick regarding the goodwill assistance program. I was quickly approved and Jeep was willing to cover a good deal of the cost. I'm thankful I was approved due to the original cost of the repair falling a bit out of my budget. I dropped of my vehicle and was aware that the service department would need to conduct there own test and it would take a few days to get back to me. The original auto repair shop I took it to be diagnosed at priced me almost $2,000 dollars more then what Jeep would have charged me for replacing the head gasket, additionally the team at Lithia ran there tests and discovered it was something other than the head gasket that was malfunctioning. Jeep still honored the goodwill assistance and this dramatically cut the price down of what I was originally going to pay for repairs. I'm very thankful and this process was smooth and pain free. Thank you again to Michael and the whole Lithia team.
— Samuel B. ,
Michael was able to get us in right away, with the correct tech, and fixed the issue the first time. Thank you!
— Jacqueline R. ,
Michael is a great guy to work with. He remembered who I was and what issues I was there to look into. When he was in a meeting and I had talked to one of the other service people and was leaving, he saw me followed me to the parking lot to let me know that the recall on my Jeep was ready to be scheduled. In my opinion, that is going beyond expectations.
— John S. ,
He is great guy. Very friendly and listens to your questions and needs
— Teri C. ,
Fine. Job finished ahead of schedule. After that, I had trouble finding my truck. It was no where near the indicated spot.
— Robert C. ,