About Michael
As a Service Advisor at Lithia Chrysler Jeep Dodge of Tri-Cities in Kennewick, Washington, my goal is pretty straightforward: seeing people leave happy. I focus on creating a good customer experience and making sure things are clear. I'm a good listener, and I'm detail-oriented, which helps when dealing with service needs.
Customer rating
4.9 / 5 based on 146 ratings (104 written reviews)
Recent reviews
Michael came across as a kind Service Advisor. He listened, asked smart questions, and explained repairs in a way that felt respectful rather than rushed. What stood out most was his follow‑through. He kept me updated and valued my time. In a world where dealership service can feel hit‑or‑miss, Michael was the rare bright spot who made the whole experience easier, clearer, and friendly.
— Brett H. ,
Personable and to the point with exactly what I wanted done with my car. Thank you!
— John B. ,
Very thorough and great communication from start to finish. Easy to work with.
— David S. ,
Good.
— Jose O. ,
Very helpful.
— Andrea D. ,
Michael was very helpful and patient in trying to resolve the problem with the extended warranty of my car.
— Philip D. ,
He was good on communication with warranty approval and letting me know my car was ready. Service was great.
— Lani W. ,
Good he was very helpful and answered all my questions
— Jake N. ,
He was excellent and very efficient in his handling of my recall and oil change.
— Dennis F. ,
Great customer service. :)
— Lydia F. ,