About Michael
As a Service Advisor at Lithia Chrysler Jeep Dodge of Tri-Cities in Kennewick, Washington, my goal is pretty straightforward: seeing people leave happy. I focus on creating a good customer experience and making sure things are clear. I'm a good listener, and I'm detail-oriented, which helps when dealing with service needs.
Customer rating
4.9 / 5 based on 208 ratings (148 written reviews)
Recent reviews
It took three times bringing in my car before my battery problem was taken seriously.
— Hope G. ,
Once again, Excellent. Parts ordered, service scheduled and performed per the schedule. Thanks again Michael!
— Stuart B. ,
This guy took over an impossible situation and handled it like a professional should. Excellent communication with the customer. Just straight forward good old fashioned customer service. GOOD JOB. Keep up the solid fundamentals of customer service !!!
— Kolby S. ,
It was great & very straight forward. He was very friendly & professional. Thanks Michael for everything!!!
— David T. ,
good
— Dale M. ,
michael was very helpful resolving the issue with my 2026 GC
— Vincent P. ,
Very personable and knowledgeable. Good customer interaction. I asked for the sunroof to also be looked at because it doesn't always open and close. No mention if it was checked to see what the problem is.
— Ken B. ,
A few days ago, I purchased a 2027 Pacifica from Sebastain at Lithia. It is my second Pacifica. There were many new features and I had problems getting them to work. Michael and the service team were able get them sorted out and explained how the features worked better than the owners manual. Michael sent text messages regarding the status and sent the shuttle driver to pick us up when the vehicle was ready.
— Donn S. ,
Michael was very knowledgeable and professional throughout the repair process. He kept us informed and up to date which I really appreciateed!
— Cynthia H. ,
Michael was responsive and communicated effectively. We really liked working with Michael.
— James B. ,